One of the more confusing errors Samsung users may encounter is the Samsung Dryer Error code HE / HC. These codes can be frustrating, especially if you don’t know what they mean or how to resolve them.
In this guide, we’ll break down the Samsung dryer error code HE/HC, explore what triggers it, offer steps to troubleshoot and fix it, and explain when it’s time to call a professional technician.
The error codes HE and HC are both related to heating issues in your Samsung dryer. These codes can vary slightly depending on your model:
HE (Heating Error): Indicates that the dryer’s heating element is malfunctioning or the unit is not heating properly.
HC (Heating Control): Refers to a heating control issue, often involving the thermostat, heating element, or control board.
Both codes typically appear when the dryer cannot maintain the appropriate temperature levels, which can affect drying performance or even pose safety concerns.
To properly fix the HE or HC error code, it’s essential to understand the root causes. Below are the most common culprits:
1. Faulty Heating Element
The heating element warms the air inside the dryer. If it’s damaged or burnt out, the dryer may run but won’t heat properly, triggering the error code.
2. Thermostat Malfunction
A malfunctioning high-limit thermostat or thermistor may falsely report temperature levels to the control board, causing the dryer to shut off heat as a precaution.
3. Blocked Vent or Airflow Restriction
Restricted airflow caused by clogged lint traps, ducts, or external venting can cause overheating or underheating, resulting in a heating error.
4. Defective Control Board
The main control board manages various functions of the dryer, including heating. A fault in the board may cause it to misread data or fail to control heating effectively.
5. Wiring Issues
Loose, damaged, or burned wiring between the heating components and the control board can interrupt signal flow, leading to Samsung dryer error code HE / HC.
Before calling in the professionals, you can take several steps to identify and possibly resolve the issue:
1. Power Cycle the Dryer
Turn off the dryer and unplug it for 5–10 minutes. This can reset the internal control system and clear minor glitches.
2. Check for Airflow Blockages
Clean the lint filter thoroughly.
Inspect the vent hose for kinks, clogs, or lint build-up.
Check the external vent cap to ensure it opens freely.
Good airflow is essential for proper drying and temperature regulation.
3. Inspect the Heating Element
If you are comfortable using a multimeter, test the heating element for continuity. If it shows no continuity, it needs to be replaced.
4. Test the Thermostat and Thermistor
Like the heating element, these can also be tested for continuity. Replace any faulty sensors.
5. Examine Wiring and Connections
Look for any burnt, frayed, or loose wires in the heating circuit. Tighten or replace as necessary.
While some troubleshooting steps can be performed by a handy homeowner, other issues—especially those involving electrical components—should be handled by certified appliance repair professionals. Here are signs it’s time to reach out to a licensed Samsung appliance repair expert:
You’ve already reset and cleaned the unit with no success.
The heating element or thermostat tests show faults.
You’re unsure how to safely test or replace electrical components.
The dryer repeatedly shows HE or HC despite your attempts to fix it.
At Express Repair, our experienced technicians specialize in Samsung appliance repairs and can diagnose and fix error codes like HE/HC quickly and efficiently. We come fully equipped with manufacturer-approved parts to ensure a fast and reliable solution.
Prevention is always better than a costly repair. Here are some maintenance tips to help prevent heating errors:
1. Clean the Lint Filter After Every Load
This is the simplest yet most effective step you can take to ensure optimal airflow and performance.
2. Schedule Regular Vent Cleaning
Have your dryer vents cleaned at least once a year to avoid lint buildup and overheating.
3. Don’t Overload the Dryer
Overloading can block airflow, overwork the heating system, and lead to component wear or failure.
4. Perform Periodic Self-Checks
Monitor your dryer’s performance—if clothes take longer to dry or the unit feels unusually hot, investigate before a code appears.
Seeing a Samsung dryer error code HE / HC doesn’t mean your appliance is beyond repair. In most cases, it’s a signal that a component involved in heating is failing or airflow is restricted. With proper troubleshooting and regular maintenance, you can resolve the issue or prevent it entirely.
If your Samsung dryer continues to display these codes and you’re unsure what to do, don’t wait for a full breakdown. Contact Express Repair—we’re here to help with same-day service, certified technicians, and years of experience in appliance repair across the GTA and beyond.
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