Samsung Refrigerators Error Code E5 – Ice Maker (Models RS21, RS55 and RS59)

If your Samsung refrigerator suddenly flashes error code E5 on the display, it’s trying to tell you there’s a problem with the ice maker. This code is especially common on models RS21, RS55, and RS59.

The E5 error typically means the ice maker’s sensor has detected a timing or communication fault — often linked to a stuck motor, a temperature issue, or ice buildup in the tray.

The good news? Some issues can be fixed at home with basic tools. The not-so-good news? If the error persists, you may need a technician. Let’s walk through the process so you can decide whether to tackle it yourself or call in fast, local, same-day repair help.

What the E5 Error Code Means

On Samsung refrigerators, E5 is an ice maker error that indicates the ice maker has failed to complete its cycle in the expected time. Common causes include:

• Ice stuck in the tray or chute
• Motor or gear issues in the ice maker assembly
• Temperature problems (freezer too warm or too cold)
• Sensor or wiring faults

In some cases, a simple reset solves the issue. In others, physical cleaning or part replacement may be needed.

Step-by-Step Troubleshooting

Before calling for emergency service, you can try these steps.

1. Power Cycle the Refrigerator

• Turn off the fridge at the main power switch or unplug it.
• Wait 5–10 minutes.
• Plug it back in and see if the error clears.
  This can reset the ice maker’s control board.

2. Check for Ice Blockages

• Open the freezer compartment.
• Carefully inspect the ice tray for jammed cubes or frost buildup.
• If you see any, remove them gently with a plastic utensil (never metal — it can damage the tray).
• Excess frost may point to a defrost or temperature regulation problem.

3. Reset the Ice Maker

Most RS21, RS55, and RS59 models have a small reset button on the ice maker assembly.

• Press and hold the button for about 8–10 seconds until you hear a chime.
• Close the door and wait a few minutes to see if it restarts.

4. Check Freezer Temperature

The freezer should be set between -18°C and -15°C (0°F to 5°F).
If it’s too warm, ice production will stall. If it’s too cold, parts can freeze solid.

5. Inspect the Water Supply

• Make sure the water supply valve is fully open.
• Check the water filter — a clogged filter can reduce water flow to the ice maker.
  Samsung recommends replacing the filter every 6 months.

6. When DIY Doesn’t Work

If the E5 error remains after trying the above, the problem may be with:

• The ice maker motor assembly
• The sensor module
• Internal wiring or control board

These require specialized tools and parts. At this point, it’s safer — and often cheaper — to call a professional. We offer express repairs for all appliances, including Samsung Appliances, free service call with repair, and you can book online and get $25 off on all repairs!

Why Call a Professional?

While some refrigerator fixes are straightforward, others risk causing more damage if handled incorrectly. Our technicians can:

• Diagnose the fault accurately
• Replace faulty components on the spot
• Offer same-day or emergency fridge repair options
• Provide a warranty on parts and labour

We’re a local team, so if you’re searching for “near me” solutions, you’ll get a fast response.

Book Your Repair

If your Samsung RS21, RS55, or RS59 fridge is still showing the E5 ice maker error after troubleshooting, let us handle it.

With our free service call with repair, you only pay if we fix it — and we do it fast.

(647) 492-7773

Available 7 am – 10 pm including weekends and holidays